Privacy Policy

Mrs Wordsmith Limited (Mrs Wordsmith, we, or us) is a company incorporated in England and Wales. Our company number is 09483252 and our registered office is 1st Floor, Buckhurst House, 42/44 Buckhurst Avenue, Sevenoaks, Kent, United Kingdom, TN13 1LZ.

This policy sets out the basis on which any personal data we collect from you, or that you or others provide to us, will be processed by us. Personal data means information about an individual from which that individual can be personally identified. Please read the following carefully to understand our views and practices regarding your personal data. By visiting (our Site) you are accepting and consenting to the practices described in this policy.

For the purpose of data protection laws, the data controller is Mrs Wordsmith Limited.

If you would like to access, correct, amend or delete any personal data we hold about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at or by mail to Mrs Wordsmith, CS.208 Clerkenwell Workshops, 27/31 Clerkenwell Close, Farringdon, London EC1R 0AT United Kingdom.


We will collect and process the following data about you:

1.1 Information you give us. This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise.

1.1.1 This includes information you provide when you register to use our Site, subscribe to our service, search for a product, place an order on our Site, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our Site.

1.1.2 The information you give us may include your name, address, e-mail address and phone number and financial and credit card information.

1.2 Information we collect about you. With regard to each of your visits to our Site we will automatically collect the following information:

1.2.1 Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type, operating system and platform; and

1.2.2 Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, page interaction information (such as scrolling, clicks, and mouse-overs), and any email used to contact us.

1.3 Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We work closely with third parties including various business partners, sub-contractors in technical, payment and delivery services, and search information providers.


2.1 Cookies are small file of letters and numbers that we store on your browser or the hard drive of your computer. Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

_session_idunique token, sessionalAllows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visitno data held. Persistent for 30 minutes from the last visit.Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniqno data held, expires midnight (relative to the visitor) of the next day.Counts the number of visits to a store by a single customer.
cartunique token, persistent for 2 weeks,Stores information about the contents of your cart
_secure_session_idunique token, sessionalUsed by the server to store information about user page activities so you can easily pick up where they left off on the server's pages.
_storefront_digestunique token, indefinite if the shop has a passwordUsed to determine if the current visitor has access

2.2 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

2.3 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.


We use information held about you in the following ways:

3.1 Information you give to us. We will use this information to:

3.1.1 carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

3.1.2 send you our newsletter by email if you have subscribed to receive our newsletter;

3.1.3 provide you with information by email or SMS about other goods and services we offer that are similar to those that you have already purchased or enquired about;

3.1.4 provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you, where you have provided your express consent;

3.1.5 notify you about changes to our products, Site or service; and

3.1.6 ensure that content from our Site is presented in the most effective manner for you and for your computer.

3.2 Information we collect about you. We will use this information to:

3.2.1 administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

3.2.2 improve our Site to ensure that content is presented in the most effective manner for you and for your computer;

3.2.3 to allow you to participate in interactive features of our service;

3.2.4 maintain our efforts to keep our Site safe and secure;

3.2.5 measure or understand the effectiveness of advertising, and to deliver relevant advertising to you; and

3.2.6 make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

3.3 Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).


4.1 You agree that we have the right to share your personal information with:

4.1.1 any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the UK Companies Act 2006;

4.1.2 selected third party business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;

4.1.3 advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and

4.1.4 analytics and search engine providers that assist us in the improvement and optimisation of our Site.

4.2 We may disclose your personal information to third parties:

4.2.1 in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

4.2.2 if Mrs Wordsmith Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

4.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or

4.2.4 to protect the rights, property, or safety of Mrs Wordsmith Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.


5.1 The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5.2 All information you provide to us is stored on our secure servers behind a firewall. Any payment transactions will be encrypted using SSL technology.

5.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your rights to prevent such processing by checking certain boxes on the forms we use to collect your data.

6.2 You have the right to access information held about you. Your right of access can be exercised in accordance with data protection laws.

6.3 You can exercise your rights at any time by contacting us at or by mail to Mrs Wordsmith, CS.208 Clerkenwell Workshops, 27/31 Clerkenwell Close, Farringdon, London EC1R 0AT United Kingdom.

6.4 Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


7.1 Any material changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


8.1 Questions, comments and requests regarding this privacy policy are welcomed and should be sent to or by mail to Mrs Wordsmith, CS.208 Clerkenwell Workshops, 27/31 Clerkenwell Close, Farringdon, London EC1R 0AT United Kingdom.

This privacy policy was updated on January 11, 2018.